FAQs
Below is a list of some of our most common questions. If you have a query that is not listed below, please email us at info@itennis.net.au or call us on 0466 021 762 and we’ll fill you in.
Is tennis still running during Covid restrictions?
With restrictions constantly changing, please contact with us to see whether certain programs are still running or not.
How do I register?
To register for a class, you will need to fill out the form here. Even if you're doing a trial, we still need your details for insurance and safety purposes. You can contact us directly at info@itennis.net.au or on 0466 021 762 or we will be in touch once your form has been filled out.
What do I need to wear and bring along to coaching?
Please bring a drink bottle and racquet. Wear comfortable clothing, sunscreen, hat and appropriate tennis shoes or runners (flat sole). If you need any assistance, our coaches can help you with a wide range of racquets.
At what age can my child start tennis lessons?
Your child can start tennis from as young as 3 years old in lessons aimed at developing motor skills, fundamentals, tennis skills and teamwork. These lessons start at 30 minutes and transition into 45+ minute lessons.
What program is best for my child?
Each child has a different motivation to play, ability and concentration level. For this reason, we have a number of different programs and time lengths to suit each player. Book in for a free trial and our coaches will be able to assist you with the best suitable program.
What times and days are available?
Each club runs different programs and times on each day. Generally all clubs start from 3:30 until 8pm Monday to Friday, and on Sunday mornings. We definitely run sessions outside of these hours whether it's before school, during the day, etc upon request. Due to court restrictions, we only run our iTennis Hot Shots Match Play League on a Saturday, which is by invitation only. Please contact us to find a time and day that suits you.
Is there a joining fee?
There is a once-off joining fee of $50. This includes an iTennis shirt, cap, and journey poster and racket (if applicable).
When should I start?
Our coaching programs are designed to allow students to commence learning from any point within the year. Our focus is to ensure each student is grouped with players of a similar age and skill level. We use the Tennis Australia endorsed Hot Shots program to teach and grade students.
Do you offer programs for adults as well?
Yes we do! We offer Cardio Tennis, group lessons and private lessons for adults where you'll have heaps of fun, meet new people and burn some calories! You can find a full range of our programs here.
Do you offer make-up lessons?
Yes we do. Just as long as you notify us 24hrs prior to the class starting, we can arrange for a make-up lesson in another class. The make up lesson must be completed in the same term.
Private lesson cancellation policy
Private lessons are purchased on a termly basis. All lessons need to be completed during the school term.
i) In the event of a washout or coach cancellation, a makeup lesson will be organised at mutual timeslot, organised by your private coach.
ii) Should the player need to cancel for whatever reason, a make-up lesson can be organised at a mutual timeslot with your private coach.
iii) Private lessons required a minimum of 12 hours notice to avoid forfeiting fees for a late cancellation. Notice must be given directly to your private coach.
(This policy for private lessons is in place as at the time of securing the private timeslot, we have undergone expenses that cannot be recovered such as court hire, flood lighting costs, staff wages and administrative costs for bookings and arrangements).
iv) Lessons will proceed as scheduled unless notified by your coach regarding inclement weather/rain delays. If a washout is being declared, your coach will contact you directly as soon as it has been declared. This is usually around 3.30pm to provide the opportunity for the weather to improve.
What is your policy for rain and heat?
If classes are cancelled due to rain, please check the bottom of the home page of our website to see if classes are "running" or "cancelled". For heat, if the weather goes above 38 degrees, classes will be cancelled. This can also be found in the same spot on our home page of our website. All cancelled classes will be made up throughout the term.
Semi-private lesson cancellation policy
Semi-Private lessons are purchased on a termly basis. All lessons need to be completed during the school term.
i) In the event of a washout or coach cancellation, a makeup lesson will be organised at mutual timeslot, organised by your private coach.
ii) Should a player need to cancel for whatever reason, there is a process that will be followed depending on the amount of notice provided.
If 24 hours or more notice is provided, the coach will contact both participants families in the Semi-Private lesson to reschedule at another agreed timeslot. Notice must be given directly to your coach.
If less than 24 hours notice is provided, the lesson will still proceed for the player who is able to attend, and the player who cannot attend can book a makeup lesson in a group class. Notice must be given directly to your coach.
(This policy for Semi-Private lessons is in place as at the time of securing the Semi-Private timeslot, we have undergone expenses that cannot be recovered such as court hire, flood lighting costs, staff wages and administrative costs for bookings and arrangements).
iii) Lessons will proceed as scheduled unless notified by your coach regarding inclement weather/rain delays. If a washout is being declared, your coach will contact you directly as soon as it has been declared. This is usually around 3.30pm to provide the opportunity for the weather to improve.
How do you work out which group is better suited for my child?
After completing a trial, your child will be placed in a group or squad session that is designed according to age and ability where possible. Your “iTennis journey” poster will guide you so that your child’s progression can be planned and monitored.
How can I help my child?
As a parent, you'll have a big influence on your child's tennis journey. Guide them, support them and be a positive role model for them. We encourage you to watch your child whilst our coaches are coaching them. If you have any feedback, please let us know so that we can assist you in any way.
How do I know when my child is ready for competition?
The "My iTennis Journey" poster is designed to show you the pathway and progressions for your child. Once they reach at least the "Mid-Court Masters Stage 2" level, they will be invited into our iTennis Hot Shots Matchplay League. Your coach will be with you every step of the way to help guide you along this journey.
Where are lessons held?
Click here to see a full list of our venues and addresses. Our venues include Arnold's Creek, Caroline Springs, Hillside, Sydenham and Arona (Italy).
Why should my child join iTennis?
Tennis is more than just sport to us. The iTennis Coaching Academy set the standard of excellence for tennis by providing first class programs, professional instruction, and life skills. These tennis opportunities and programs will contribute in a unique way to their development as athletes and people for the future.
Can my child play tennis at the courts outside coaching hours?
Unfortunately we only pay for court hire for tennis coaching programs. We recommend taking a membership with the club that your child is doing lessons from. This will help your child progress faster.
Can I receive a refund after booking in?
We have a strict no refund policy. When we book your child in, we have already incurred expenses by booking and hiring the courts, paying for flood lights, confirming coaching arrangements and spending considerable administration costs on organising ratio’s, standards etc. Therefore if you decide to cancel your booking, you will forfeit your entire payment (unless due to long term injury). Players may change times/days/classes to another day if scheduling permits. Fees may be transferred to another NEW sibling/friend/relative to join classes during the same term.